da.bratva
Premium
- Joined
- 13.11.23
- Messages
- 9
- Reaction score
- 0
- Points
- 1
Hello,
I would like to share my experience with a "verified" Seller in this forum to understand who is wrong and who is right. I am NOT going to divulge the seller's nickname until I receive enough feedback from other forum users (I would greatly appreciate if any admin can share their view as well) that would make me believe that he's wrong. Only then I will start a claim against him.
Here we go:
Last month I bought a merchant account from this seller for an amount between $1200-$1500 (I will not say exact amount as that might lead to identifying him).
The seller provided me with:
- username/pwd ;
- email account login (on a private domain that the seller registered for the company - he didn't provide the hosting or domain access though) ;
- socks with login (I have no idea who owns the socks);
- access to the SMS website where he bought a number from and apparently you could still re-use the same number for further OTP (for how long would the number work, nobody could say, its a luck game. Price per each received OTP is 0.9 EUR) ;
- cookies ;
- National ID (front/back) of the company shareholder that opened the merchant account ;
- company name which the account was registered for and the Tax ID # of the company .
The first experience with this account was I've logged into it successfully by creating a new anti-detect profile with his cookies and socks (the website sent OTP) , had a look around, read some documentation etc. , all good.
The next thing I tried was to login by the phone app that the website provides because was more convenient for my type of business. I use brand new phone, set it up nicely to socksify all connections with provided socks and when I tried to login, it asked for face verification. Because obviously I didn't have the face of the account owner I stopped there and haven't tried again to use the phone app. I asked the seller if it's normal that I cannot use the phone app for that website, he started to point finger at me saying that I must've definitely triggered some security mechanism and the account is fkd now - That, of course, didn't happen , the account was still working fine on the PC.
Next thing I did was to shift my focus on the PC version since there was no way in the account by the phone app.
I've managed to make some legit transactions on the account, to "warm it up" - like we call it, everything algood.
Now, since this website is a bit paranoid and asks for OTP every now and then when u try to login, I decided I should change the phone number on the account to a physical SIM number that I owned for that particular country that the account was registered to, because you never know when the OTP website might fck you up and let you down by either making the number unavailable or the website go down itself - you would be FKD big time if that would happen.
Here's where the problems really began ! :
So I went to profile and try change the number, but SURPRISE, they would NOT let you change the country code, only the number ! (I should've mentioned earlier in my post, but now is more relevant, that the country code of the number the seller provided was NOT matching the country of the account !!) . So I've contacted Live Support on the website and the rep said, yeah, we are not allowing automated number change if you change the country code of the number, you can only do that if you write an email request to Customer service. I was like " ok, I can do that !" . So I emailed customer support with my request from the email account that the seller provided. I waited 48 hours for reply from website, no answer. I contact again customer support and ask them to confirm they receive my email request, they said No. I was now suspecting the email might really not reach them. So I sent a test email from that account to a temp email address and was succesful ! I now start to believe maybe Customer service lost my email somehow, but then I say "What IF something wrong with my domain SPF or hosting", so I research a bit the mail domain of the merchant account website and discovered they were using Outlook on their end. I then created an outlook email account and sent test email from my business domain the seller provided : BOOM, the mail would not arrive, not even in Spam ! I knew then that my business domain and hosting is fkd up , I checked it's IP in spamhaus and others and it turned out it was listed there !
So now, things became even more complicated because I had to change the email address registered to the account in order to be able to successfully send an email to Customer service to change the phone number !
Fortunately, to change the email was straightforward , and because I already had the chat with Customer rep in Live Chat trying to debug the email problem, it was quite easy to change the email address. So i created a new email address on Outlook.com for the business(to be 100% this time that the email will reach their servers, because will be outlook sender to outlook backend receiver).
After creating the email address I sent request to Customer support to change the phone number. They then instructed me to write my request on a piece of paper (they sent the wording to me) and "wet-sign the paper" at the end of the text and also attach front/back of ID. That was no problem to achieve, because I had all the details and ID photos , BUUUUT the ONLY thing I didn't have was the signature of the account owner.
Now there was 2 possibilities :
1- I create a signature for the owner;
2- The owner already sent their signature and I need that one
So I started to look in the email account that the seller provided to see if they sent any letters to Customer service before, maybe I could find a piece of scanned paper with the owner signature that I could use for my request. I did not identify any previous communication that would have a "wet-signed" signature , BUT what I DID find was that the owner had to submit some kind of paper when they registered the account (probably by the web interface?) that would've required them to sign it.
Thus, I've contacted the Seller, told them about my problem, and asked them if they ever needed to send anything previously that had to be "wet-signed" to the Merchant provided website and if they could provide that to me so I could use it too.
The Seller confirmed that the account owner had previously sent his "wet-signature" to the website so I can't just make up a new signature. He then told me he will do the number change request himself for $290! I replied to him that I can do the request myself, I just need the signature photo. Seller said "Extra verification is $290 !" and then, "The owner agrees to give his signature for $290! "
=====================================
Now, I want to ask you guys, is it FAIR and USUAL BUSINESS, to be charged $290 extra , to be able to change a phone number on the account ??
My own POV is that, since the Seller already has the owner signature, they should give it to me FOR FREE, so I can properly use the account.
I mean, I bought the account with whatever he provided me, but if I can't use it safely because you don't provide FULL data for the account, I think we have a problem here! This is a business merchant account(not to mention the Seller SHOULD'VE provided me also with company papers that he used for registering the account !) , I must be handed all the data used to open the account : scans of IDs, registrations, papers, previous communication with Merchant provider , etc ., so I can conduct my deals peacefully using the provided account ! How am I supposed to impersonate real owner if I am not handed all the required piece of data for my relationship with the Merchant website ?!
I feel that the Seller is trying to MILK more $$ from me for some information I should be provided for FREE. Because what I'm asking is normal, is not "extra service", it should've been provided from the start !
===============================================
Please share your own POV so I understand who's right and who's wrong or whatever.
Thanks !
I would like to share my experience with a "verified" Seller in this forum to understand who is wrong and who is right. I am NOT going to divulge the seller's nickname until I receive enough feedback from other forum users (I would greatly appreciate if any admin can share their view as well) that would make me believe that he's wrong. Only then I will start a claim against him.
Here we go:
Last month I bought a merchant account from this seller for an amount between $1200-$1500 (I will not say exact amount as that might lead to identifying him).
The seller provided me with:
- username/pwd ;
- email account login (on a private domain that the seller registered for the company - he didn't provide the hosting or domain access though) ;
- socks with login (I have no idea who owns the socks);
- access to the SMS website where he bought a number from and apparently you could still re-use the same number for further OTP (for how long would the number work, nobody could say, its a luck game. Price per each received OTP is 0.9 EUR) ;
- cookies ;
- National ID (front/back) of the company shareholder that opened the merchant account ;
- company name which the account was registered for and the Tax ID # of the company .
The first experience with this account was I've logged into it successfully by creating a new anti-detect profile with his cookies and socks (the website sent OTP) , had a look around, read some documentation etc. , all good.
The next thing I tried was to login by the phone app that the website provides because was more convenient for my type of business. I use brand new phone, set it up nicely to socksify all connections with provided socks and when I tried to login, it asked for face verification. Because obviously I didn't have the face of the account owner I stopped there and haven't tried again to use the phone app. I asked the seller if it's normal that I cannot use the phone app for that website, he started to point finger at me saying that I must've definitely triggered some security mechanism and the account is fkd now - That, of course, didn't happen , the account was still working fine on the PC.
Next thing I did was to shift my focus on the PC version since there was no way in the account by the phone app.
I've managed to make some legit transactions on the account, to "warm it up" - like we call it, everything algood.
Now, since this website is a bit paranoid and asks for OTP every now and then when u try to login, I decided I should change the phone number on the account to a physical SIM number that I owned for that particular country that the account was registered to, because you never know when the OTP website might fck you up and let you down by either making the number unavailable or the website go down itself - you would be FKD big time if that would happen.
Here's where the problems really began ! :
So I went to profile and try change the number, but SURPRISE, they would NOT let you change the country code, only the number ! (I should've mentioned earlier in my post, but now is more relevant, that the country code of the number the seller provided was NOT matching the country of the account !!) . So I've contacted Live Support on the website and the rep said, yeah, we are not allowing automated number change if you change the country code of the number, you can only do that if you write an email request to Customer service. I was like " ok, I can do that !" . So I emailed customer support with my request from the email account that the seller provided. I waited 48 hours for reply from website, no answer. I contact again customer support and ask them to confirm they receive my email request, they said No. I was now suspecting the email might really not reach them. So I sent a test email from that account to a temp email address and was succesful ! I now start to believe maybe Customer service lost my email somehow, but then I say "What IF something wrong with my domain SPF or hosting", so I research a bit the mail domain of the merchant account website and discovered they were using Outlook on their end. I then created an outlook email account and sent test email from my business domain the seller provided : BOOM, the mail would not arrive, not even in Spam ! I knew then that my business domain and hosting is fkd up , I checked it's IP in spamhaus and others and it turned out it was listed there !
So now, things became even more complicated because I had to change the email address registered to the account in order to be able to successfully send an email to Customer service to change the phone number !
Fortunately, to change the email was straightforward , and because I already had the chat with Customer rep in Live Chat trying to debug the email problem, it was quite easy to change the email address. So i created a new email address on Outlook.com for the business(to be 100% this time that the email will reach their servers, because will be outlook sender to outlook backend receiver).
After creating the email address I sent request to Customer support to change the phone number. They then instructed me to write my request on a piece of paper (they sent the wording to me) and "wet-sign the paper" at the end of the text and also attach front/back of ID. That was no problem to achieve, because I had all the details and ID photos , BUUUUT the ONLY thing I didn't have was the signature of the account owner.
Now there was 2 possibilities :
1- I create a signature for the owner;
2- The owner already sent their signature and I need that one
So I started to look in the email account that the seller provided to see if they sent any letters to Customer service before, maybe I could find a piece of scanned paper with the owner signature that I could use for my request. I did not identify any previous communication that would have a "wet-signed" signature , BUT what I DID find was that the owner had to submit some kind of paper when they registered the account (probably by the web interface?) that would've required them to sign it.
Thus, I've contacted the Seller, told them about my problem, and asked them if they ever needed to send anything previously that had to be "wet-signed" to the Merchant provided website and if they could provide that to me so I could use it too.
The Seller confirmed that the account owner had previously sent his "wet-signature" to the website so I can't just make up a new signature. He then told me he will do the number change request himself for $290! I replied to him that I can do the request myself, I just need the signature photo. Seller said "Extra verification is $290 !" and then, "The owner agrees to give his signature for $290! "
=====================================
Now, I want to ask you guys, is it FAIR and USUAL BUSINESS, to be charged $290 extra , to be able to change a phone number on the account ??
My own POV is that, since the Seller already has the owner signature, they should give it to me FOR FREE, so I can properly use the account.
I mean, I bought the account with whatever he provided me, but if I can't use it safely because you don't provide FULL data for the account, I think we have a problem here! This is a business merchant account(not to mention the Seller SHOULD'VE provided me also with company papers that he used for registering the account !) , I must be handed all the data used to open the account : scans of IDs, registrations, papers, previous communication with Merchant provider , etc ., so I can conduct my deals peacefully using the provided account ! How am I supposed to impersonate real owner if I am not handed all the required piece of data for my relationship with the Merchant website ?!
I feel that the Seller is trying to MILK more $$ from me for some information I should be provided for FREE. Because what I'm asking is normal, is not "extra service", it should've been provided from the start !
===============================================
Please share your own POV so I understand who's right and who's wrong or whatever.
Thanks !
