Created a new account - just to come here and drop your 2 cents about checker. Well, okay.
Tell me your username - I will fetch and send you the checker logs. We all can see it here.
Even you have an ability to open a ticket and claim refund. Another option for you, you can stop using the shop. We're anyways tired of users who come and cry on forums.
Give me your username, I will send the checker logs and we can discuss further.
I didn’t create a new account. This is my first time using the shop.
I’m also not posting my username publicly. That’s irrelevant to the larger issue.
The checker showed LIVE. The Card was dead. That is the problem and it has happened MULTIPLE TIMES now.
Deflecting with “you made an account just to complain” and telling users to stop using the shop instead of addressing a reported malfunction doesn’t inspire much confidence. It just looks defensive.
If the system is accurate, you should already be able to verify whether there are discrepancies. If there aren’t any issues, say so clearly. If there are, acknowledge them and fix them.
Repeated complaints about the same behavior usually indicate something worth investigating - not dismissing.
This isn’t about emotions. It’s about a tool that’s supposed to verify status giving incorrect results and costing users money.
Focus on that.