A month ago I found the site. Some say they spent $20, and some say they bought 50 ccs, but neither provides proof of what they're claiming. In the end, if someone is curious to find an alternative to what they currently have, they will do so, and not just based on a good or bad comment from a user who doesn’t even back up what they say.
This user might be a novice with no idea what they are buying or where they will use it, or they might not even be a genuine user. There will always be thousands of opinions, but only those that truly provide proof of what they say are worth considering!
There are many things to improve on the site, undoubtedly. However, it is quite good for what it is and what it offers.
Personally, I don’t understand and disagree with the refund system. Why does my score decrease when I receive invalid information from your system? And it’s not just me saying this; your internal verification system confirms it. So, when I request a benefit that I pay for or might even be entitled to, why does it negatively impact me? Most of the time, I simply make an express purchase.
And you should prioritize changing the option to receive any amount above the minimum deposit and have it added automatically, as it is very common to see users requesting confirmation/update of their balance.
On a rating scale from 0 to 5, perhaps a 4 is too little, but a 5 is too much. My personal evaluation would be 4.5!
BTW here's my tag